Used to be a nice store. They seem unable to handle security and have recently started placing everyday items in locked cases... without staffing properly for the additional hassle. Should t have to wait 20 minutes for contact-lens fluid.
I live within walking distance of this location and feel that Ralph's has found an ingenious way to lose customers.
Checkouts usually efficient but I tend to just go through self checkout.
Since this store got s new look. Love shopping there especially the produce department. This store always looks very clean and very organized. The fruits and vegetables are always fresh. I love that the staff is always very helpful and go out of their way to make sure I find what I'm looking for. The guys in produce and always nice and German in produce is a great employee always giving me samples. It's great that Ralph's would give you a sample of their produce before I buy.
My primary grocery store because it's walking distance *and* has tons of free parking in their underground garage.
After 8 minutes and 31 seconds someone arrived to help
Recently reorganized and locked a lot of frequently stolen items in cabinets. I understand the reasoning, but not all of the cabinets have call buttons on them, and there have been times I've decided to just skip the item rather than try to track an employee down.
The cashiers are super helpful in a way that indicates that customer service is second-nature to the folks who work here. My cashier seemed genuinely concerned about the container of blueberries that popped open for the customer in front of me. When he was idle after processing payment, he helped the customer load bags into his cart.
Another thing I witnessed: At the top of the hour an announcer reminds employees to check and refresh their aisles.
Update: on 11/19 I needed some Benadryl. I timed the response of the new push-for-assistance process. Upon requesting help to get the medication, the audible requests were canceled before help arrived and I had to push the alert a second time.
Great store that is well run. Most of the employees are long-term career people, who have worked there for years, so they tend to care about their job more than what you find at other places. It's a very busy location, but they tend to open up new checkout lines as needed, to keep the lines down. The self service check out machines are good too. 5-stars for overall rating.
Clean, mostly friendly staff, decent variety.
Ralph S is a US Grocery Or Supermarket based in Los Angeles, California. Ralph S is located at 5429 Hollywood Blvd, Los Angeles, CA 90027, USA.
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