I have been taking cabs for 15 years from downtown Los Angeles to LAX. My significant other drives cab in San Francisco. He had to go to school to learn, among other things, what terminals hold what airlines. Today, my driver didn't know what terminal Virgin was housed. He called dispatch. Driver is English as second language. Dispatch didn't understand him so he called me to ask what airline. He directed me to terminal 2. Well, to my surprise, VIRGIN AMERICA is terminal 6. VIRGIN ATLANTIC is terminal 2. I called dispatch, and manager could not take responsibility. You see, if I had told him it was VIRGIN AMERICA, I would have been given correct terminal. You are the professional, you should know customer may not be aware there are two VIRGINS. Due to the upper management's response and attitude, I won't take this company again
with no chance of getting ripped off again. Stay away from this company!
He would not relent and made me feel extremely guilty for not having the cash on me. That was until I threaten to call the Taxicab authority which I think only exist in Las Vegas NV. At that point suddenly I was able to use my Credit Card and get a real receipt.
I get a call at 11:30 pm for a 9am pick up. Letting me know that if we do no fly with our granddaughter's car seat they will be canceling our reservation. I told her that we are going on a cruise and she is sitting on our lap for the flight so we could not be bring a car seat when this was something I asked for when I made the reservation a month ago. So now I have to find how 6 of us are getting to the cruise ship.
I have never experienced a company and a manager so rude and nasty in my life. They are racist! They yelled at me over the phone, insulted me and wouldn't let me speak. Rude, low class company. I don't even believe that this is a real company the way they respond to potential customers over the phone.
I attempted to create a taxi reservation at the corner outside the Convention Center. Filled out their forms, waited 10 minutes for the email response that they said they would give. The company responded that "there is a taxi stand 2 blocks away." I have luggage so it is not easy to walk there, plus I cannot find the taxi stand on the map. So I called and they said they do not take reservations for the convention center. I explained that I would give a 1 star review because their website is inaccurate and wasting peoples' time. Thus, I am giving a 1 star review.
Next time I will defiantly take Lyft, as the same exact trip cost $34.38
Took a cab (#1155) 7/21/17 at 9am, back from LAX to Koreatown, my first words in the cab was "Are you able to give receipts?" Cab driver said "yes". This trip is suppose to be a work expense so I needed that receipt. I'm new to LA and its unfair for me to say he took the long way but I know he took the 105 to the 110 and my trip ended up being $62.35. Once we arrived he said I needed to pay cash and gave me Independent Taxi's business card which has fields you can hand write in your cost. This would never go over at my job as an official receipt and I told him so. He insisted that I had to pay cash even though I saw his credit card machine on the back of the driver's seat.
Independent Taxi Cab Co is a US Taxi Stand based in Los Angeles, California. Independent Taxi Cab Co is located at 700 N Virgil Ave, Los Angeles, CA 90029, USA.
Please contact with Independent Taxi Cab Co using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Independent Taxi Cab Co opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.