I'd leave negative stars if I could. Not only did the item arrive damaged.......there was a whole footboard that was missing!!!!!
I normally don't leave reviews but the customer service had me dumbfounded. I Ordered couple stools online and one was delivered damaged. I was directed to file a claim so i can get some money back or replaced but instead it took weeks and no solution. At the end, i was told that it's part of the rustic style when clearly the photos i submitted show that it was obviously not rustic! Overall, customer service was a complete disappointment.
Worst shopping experience ever! I have never came across such rude staff and management! I'm surprise this company even exists with such awful reviews and customer service. I even called Nicholas the regional manager and left 2 messages he did not have the decency to call me back. Stay away from this store!!! I purchased a chair which they assured me they have in a box in the back, The staff had me wait at the curbside to get the chair for 30 minutes and then they brought the floor model which had a big tear. I kept calling the store over and over to clarify that I was suppose to get a brand new chair but they purposely didn't answer the calls or would pick up the phone and hang up!!! and when I walked in the rude cashier handed me the purchase agreement and said u agreed to the sales terms!!!! What? I didn't even put the chair in the car. The manager is just standing there not even trying to resolve this issue.... The only time she opened her mouth was to say " lower ur voice or I ll call security" where do these people get trained? I hope the owners see all these awful reviews and get rid off this type of management from top to bottom.
Oh and they wanted to charge me 20% restocking fee for an item that they can't deliver on. Disgrace of a company.
They have beautiful Urban Home here! They also carry a bunch of different local knit knacks that you can browse through. Grab a cup of Blue Bottle and shop away! It can be a little pricey, so come prepared.
A very pretty store. Well laid out on two floors. Wheelchair accessible including bathrooms. Both elevator and escalator are available. Moderately priced furniture with high styling, lots of accessories. Free delivery or take it with you, if you want. Very few sales people on the floor.
Urban Home Sherman Oaks is a US Furniture Store based in Los Angeles, California. Urban Home Sherman Oaks is located at 15301 Ventura Blvd, Sherman Oaks, CA 91403, USA.
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