You know what never mind Ed came through as well.. actually everyone that helped me was extremely trained!!! Made me bring my mom..best friend and gf in!! Says a lot of what kind of deal they gave me!!! DO NOT MISSSSSSSSSSS OUT!!
Thank you Victor for all you have done for me.
H
I have been to many stores and,everytime I come here I am treated better then all the rest. If buying a car or service, this is the place you should come. My friends and I love the waiting room, cookies, coffee and fruits. Absolutely the best.
I am thrilled to be part of Honda family member.
One more thing. We called MB corporate who said they would contact Keyes MB and try to assist us in resolving our issue. We were promised a call back by Monday Aug 14th 2017. To date, no call from Keyes (no suprise there though) or from corporate.
Oh.. did I mention they did so well we bought 3 cars in 2 days!!! :) I'm just saying they are no joke.. stop wasting your money!!! Save it for the things you can drive to in that new car of yours ;)
This place is fantastic. I was greeted by Victor, who made me feel comfortable by showing me around, and guiding through the available cars .
DON'T GO OFF OF ALL OF THEASE REVIEWS!!!! Look at the dates 8 months- 2 years!!! Out dates.. ask for LEWIS OR HILARY!! They are the dream team..
I have had hondas for over 13 years and the cars have always been so loyal to me... At Keys Honda Van Nuys, Ca...You do not have to worry about getting a bad salesman or getting ripped off... BECAUSE......!!! From the sales man to the financial department to the management ALLLLL THE WAY to the top "Big boss" they all work together. If a mistake is made or things go wrong, they really know how to get it together and make it happen!!! I'm not just saying this to say this, I have absolutely no ties to anyone at Honda Van Nuys, no family no friends, just people that made me feel like I had just won an amazing prize. Lol ... "You get what you pay for" if you want quality go with Honda... these cars look feel just like any Mercedes, BMW, or Lexus do.. the difference is the symbol on the front of the car!!
I must say this was my best car shopping experience ever.
Remember Mercedes,BMW,Lexus they are GREAT cars but why? "Because people have made them into the flashy luxury category".. if you want luxury and don't mind the symbol on the car you will not only save on INSURANCE, your payments and your GAS Honda SUPPORT!! So don't let the symbol fool you GUYS.. if the symbol is want then prepare to pull that cash out of your pocket.. Personally I like vacations and I like NICE things.. So all that cash that I save, I'll make sure to do so with silence :)
Shoot Lewis Cook an EMAIL if you are extremely nervous and really want to be taken care of [email protected] tell him Pati sent you :) He WILL email you back!! He is super hands on.. if for some reason he does not respond email (a"Assistant Manager) [email protected] I'm not kidding thease guys will treat you LIKE VIP's Good luck and super excited for anyone to get the amazing deals we got :)
BUYER BEWARE! Worst experience ever purchasing a vehicle! Have purchased lots of vehicles & 4th MB. This is a HUGH MB dealer, 1st time there, and I was expecting 1st class service (like Ive receieved for the last 12 yrs from every other MB dealer). Besides getting the car I wanted I am so disappointed with the deal and service! Everyone from the salesman, finance manager to the GM are slimeballs, liars and frauds! Besides the fact there was no negotiation possible, just a whole bunch of BS and number fudging (like we were stipid). Ultimately we were lied to and charged $895 for an optional service (Surface Protection- Finishing Touch & Key replacement). We thought these were complementary service being offered, at least thats what the finance manager told us (oh and we possibly were charged for something that was already done b4 we looked at this car). Come to find out this charge was added to our finance bill. Since the car came with a warranty, we declined all of the extras they offer when we sat down to sign, or so we thought. When we realized we were charged we tried to resolve it. They asked what we wanted them to do and we asked them remove the charge but they refused, lied and BS'd us some more and only offered for us to return the car, 120 miles away. I will be filing a complaint with CA Consumer Affairs and they can decide if this was legal or not. Im sure were not the 1st or only ones this has happened to. GM-Ray, and owner? Simon & finance said they include this "optional service" on ALL vehicles they sale. Wonder if they are disclosing this each time or are they being deceptive like they were to us? Oh and the 1 star was for the awsome beautiful car we got, so far anyways. In hind sight we would have kept looking instead of doing buisness with Keyes!!!
Had my brakes inspected at Firestone yesterday and they told me the LF caliper had froze and the inner LF brake pad was down to the metal. All of the other pads were fine. They quoted me $131.11 to fix it. Took it to Keyes today because a faulty caliper SHOULD be covered in my bumper to bumper warranty. The car only has 32000 miles on it. Keyes tells me there is nothing wrong with the caliper. That one brake pad just mysteriously wore down all on its on for no apparent reason. They quoted me $717.45 plus tax to fix it and had the audacity to suggest I do a brake fluid exchange for an additional $144.95. I called bull and they had this little boy (Miguel Escobar) try to show me how the caliper is functioning... now. I don't give a flying fig on how its working now. They took it completely off and were probably manipulating it all day. They told me I couldn't have my car back in that condition because it was unsafe... REALLY? So you're going to hold my car hostage and force me to pay you to fix a problem that should be covered by my warranty??? I don't think so! I hate when mechanics try to take advantage of a woman. Don't create problems and try to give me BS excuses. There is no explanation as to why only the inner LF brake pad would wear down on its own and all of the others be fine if the caliper wasn't faulty in some way. Get it together Keyes Chevrolet Service Department! You all should really be better than this! So disgusted and disappointed. You will not be getting my business again!
Victor was very informative, and he was answering every question of mine patiently. He cares for all of his customers.
Thanks again Ed (sales man) Hilary (sales Manager) Julie (Finance Dep) and a bur thanks to Lewis (General Manager) PERFECT example to how there is no "I" in TEAM... thank you for making me and my family feel VIP, even tho we where just a few random people trying to get a new car!
Buying a car is never easy :( Especially, when you know nothing about cars, biggest fear for anyone is getting ripped off and having a huge monthly payment for 3 years or a buy for 5-6 years... no need to worry anymore because these guys are 100% trained by the best! If they can't make the deal they will tell you and they won't waste your time. But they will do all and everything they possibly can before you throw in the towel.
Keyes Cars is a US Car Dealer based in Los Angeles, California. Keyes Cars is located at 5855 Van Nuys Blvd, Van Nuys, CA 91401, USA.
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